.stg63{--g-accent:var(--stpm-accent,#006ca9);--g-ink:#022b40;--g-muted:#506978;--g-line:#dce6ec;color:var(--g-ink);font-family:inherit;font-size:19px;line-height:1.6;max-width:1240px;margin:24px auto;padding:clamp(16px,3vw,32px);box-sizing:border-box;text-align:left}
.stg63 *{box-sizing:border-box}.stg63 [hidden]{display:none!important}.stg63 h1,.stg63 h2,.stg63 h3,.stg63 h4{color:var(--g-ink);font-family:inherit;line-height:1.25;margin:0 0 16px;text-transform:none;letter-spacing:normal}.stg63 h1,.stg63 h2{font-size:clamp(28px,4vw,40px);font-weight:750}.stg63 h3{font-size:23px;font-weight:700}.stg63 h4{font-size:19px;font-weight:650}.stg63 p{margin:0 0 16px;padding:0}.stg63 a{color:var(--g-accent);text-decoration:underline;text-underline-offset:3px;overflow-wrap:anywhere}.stg63 .stg63-brand{color:var(--g-accent);font-size:19px;font-weight:750;letter-spacing:.04em;margin-bottom:10px}
.stg63 button,.stg63 input,.stg63 textarea{font:inherit;font-size:19px;line-height:1.4;letter-spacing:normal;text-transform:none;max-width:100%}.stg63 button{cursor:pointer;min-height:48px;touch-action:manipulation;white-space:normal}.stg63 button:disabled{cursor:default;opacity:.62}.stg63 :focus-visible{outline:3px solid #d69221;outline-offset:3px}.stg63 input,.stg63 textarea{display:block;width:100%;border:1px solid #91abb9;border-radius:10px;background:#fff;color:var(--g-ink);padding:12px 14px;margin:8px 0 16px;box-shadow:none}.stg63 textarea{resize:vertical;min-height:130px}.stg63 label{display:block;font-weight:650}.stg63-primary,.stg63 .stg63-primary{display:inline-flex;align-items:center;justify-content:center;padding:12px 22px;border:2px solid transparent;border-radius:10px;background:var(--g-accent);color:#fff;font-weight:700;text-decoration:none;box-shadow:none}.stg63 .stg63-primary:hover:not(:disabled){background:#022b40;color:#fff}.stg63 .stg63-secondary{display:inline-flex;align-items:center;justify-content:center;padding:9px 15px;border:1px solid var(--g-line);border-radius:10px;background:#fff;color:var(--g-accent);font-weight:650;box-shadow:none}.stg63 .stg63-secondary:hover:not(:disabled){background:#edf6fa;color:#022b40;border-color:#95b9cc}.stg63-muted,.stg63-small{display:block;color:var(--g-muted);font-size:19px;font-weight:400}.stg63-status{color:var(--g-muted);font-size:19px;overflow-wrap:anywhere;min-height:0}.stg63-status:empty{display:none}.stg63 .stg63-error{color:#9d2727;border-left:3px solid #bf5555;padding-left:12px}.stg63-signin{max-width:610px;background:#f5f9fc;border:1px solid var(--g-line);border-radius:18px;padding:clamp(20px,4vw,36px);margin-top:24px}.stg63-signin form{margin:24px 0}.stg63-signin .stg63-status{margin-top:16px}
.stg63-toolbar{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:18px 0;margin-bottom:20px;border-bottom:1px solid var(--g-line)}.stg63-toolbar strong{overflow-wrap:anywhere}.stg63-actions{display:flex;gap:10px;flex-wrap:wrap;flex-shrink:0}.stg63-layout{display:grid;grid-template-columns:minmax(270px,.85fr) minmax(0,1.6fr);gap:28px;align-items:start}.stg63-sidebar,.stg63-detail{min-width:0}.stg63-list{display:flex;flex-direction:column;gap:12px}.stg63 .stg63-thread{width:100%;display:flex;align-items:flex-start;gap:12px;border:1px solid var(--g-line);border-radius:14px;background:#fff;color:var(--g-ink);padding:16px;text-align:left;transition:background-color .12s,border-color .12s}.stg63 .stg63-thread:hover{background:#f2f8fb;border-color:#92b4c5;color:var(--g-ink)}.stg63 .stg63-thread.is-selected{background:#eef7fc;border:2px solid var(--g-accent);padding:15px}.stg63-thread img{width:64px;height:64px;object-fit:cover;border-radius:10px;flex-shrink:0}.stg63-thread-copy{display:flex;flex-direction:column;gap:6px;min-width:0;overflow-wrap:anywhere}.stg63-thread strong{font-weight:750;color:var(--g-ink)}.stg63-badge{align-self:flex-start;background:#dbeff6;color:#005781;border-radius:30px;padding:2px 10px;font-size:19px;font-weight:650}.stg63-empty{padding:28px;border:1px dashed #bfd2dc;border-radius:14px;color:var(--g-muted);background:#fafcfd}.stg63-conversation-head{padding:20px 24px 10px;background:#f5f9fc;border:1px solid var(--g-line);border-bottom:0;border-radius:16px 16px 0 0}.stg63-conversation-head h3{scroll-margin-top:100px;margin:12px 0 8px}.stg63 .stg63-back{padding:5px 0;border:0;background:transparent}.stg63-property-link{display:inline-block;margin-bottom:10px}.stg63-compose{padding:18px 24px 24px;background:#f5f9fc;border:1px solid var(--g-line);border-top:0;border-radius:0 0 16px 16px;margin-bottom:28px}.stg63-compose .stg63-status{margin-top:14px}.stg63-history{display:flex;flex-direction:column;gap:16px}.stg63-history h4{margin:0}.stg63-message{padding:20px;border:1px solid var(--g-line);border-radius:14px;background:#fff;overflow:hidden}.stg63-owner{background:#edf6fb;border-color:#cddfe9}.stg63-guest{background:#f5f8f4;border-color:#dce7d8}.stg63-request{background:#f9fafb}.stg63-message-head{display:flex;align-items:baseline;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:12px;font-size:19px}.stg63-message-head time{color:var(--g-muted);font-weight:400}.stg63-message-body{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7}.stg63-more{margin-top:16px;width:100%}.stg63 .stg63-access-note{margin:28px 0 0;padding-top:18px;border-top:1px solid var(--g-line);color:var(--g-muted);font-size:19px}
.stg63 input,.stg63 textarea{font-weight:400}.stg63 textarea::placeholder{font-weight:400;color:#617785}.stg63-access{background:#f1f7fb;margin:0;min-height:100vh;padding:7vh 16px;font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}.stg63-access .stg63{max-width:560px;background:#fff;border:1px solid #dae7ee;border-radius:20px;box-shadow:0 16px 55px #12374a0d;padding:32px}.stg63-access [data-status]{margin-top:22px}.stg63-access [data-new-link]{display:block;margin-top:18px}
@media(max-width:760px){.stg63{margin:8px auto;padding:16px}.stg63-layout{grid-template-columns:1fr;gap:24px}.stg63-toolbar{flex-direction:column;align-items:flex-start;gap:12px}.stg63-actions{width:100%;justify-content:space-between}.stg63:not(.has-selection) .stg63-detail{display:none}.stg63.has-selection .stg63-sidebar{display:none}.stg63-conversation-head{padding:18px 16px 8px}.stg63-compose{padding:16px}.stg63-compose .stg63-primary,.stg63-signin .stg63-primary{width:100%}.stg63-message{padding:16px}.stg63-signin{padding:20px 16px}.stg63-thread img{width:60px;height:60px}.stg63-access .stg63{padding:24px}.stg63-access{padding:4vh 12px}.stg63-access .stg63-primary{width:100%}}
@media(prefers-reduced-motion:reduce){.stg63 *{scroll-behavior:auto!important;transition:none!important}}

/* 6.4 compact enquiry summaries and status filters; no external font or icon requests. */
.stg63 .stg64-filters{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0 18px}.stg63 .stg64-filters button{flex:1 1 auto;padding:10px 12px;line-height:1.3}.stg63 .stg64-filters button[aria-pressed="true"]{background:#e8f4fa;border-color:#006ca9;color:#024268}.stg63 .stg64-state{display:block;color:#536878;font-size:19px;font-weight:500;line-height:1.45}.stg63 .stg64-state.is-replied{color:#166453}.stg63 .stg64-enquiry{display:grid;gap:7px;padding:14px 16px;margin-top:14px;background:#f1f7fa;border:1px solid #d9e8ef;border-radius:12px}.stg63 .stg64-enquiry .stg63-small{font-size:19px;color:#60717d;font-weight:400}

/* 6.5: a clear return route, without taking space from the conversation. */
.stg63 .stg65-floating-back{position:fixed;left:max(16px,env(safe-area-inset-left));bottom:calc(18px + env(safe-area-inset-bottom));z-index:9000;background:#006ca9!important;color:#fff!important;border:2px solid #fff;border-radius:12px;padding:12px 18px;font-family:inherit;font-weight:700;font-size:20px;line-height:1.3;box-shadow:0 5px 22px #022b4033;cursor:pointer;min-height:48px}
.stg63 .stg65-floating-back:focus-visible{outline:3px solid #022b40;outline-offset:3px}
.stg63 .stg63-back{display:inline-flex!important;margin-bottom:16px;font-weight:700;background:#006ca9!important;color:#fff!important;border:1px solid #006ca9;border-radius:10px;padding:11px 16px}
.stg63 .stg65-nudge{margin-top:14px}.stg63 .stg63-detail{padding-bottom:100px}
.stg65-thanks{padding:clamp(22px,4vw,40px);border:1px solid #d7e6ed;border-radius:20px;background:#f5fafc;max-width:840px;margin:32px auto}
.stg65-thanks form{display:grid;gap:16px}.stg65-thanks input{display:block;width:100%;box-sizing:border-box;margin-top:8px;padding:13px;border:1px solid #9eb7c5;border-radius:9px;font-size:19px}.stg65-thanks button{justify-self:start}
@media(max-width:600px){.stg63 .stg65-floating-back{font-size:19px;padding:11px 14px}.stg65-thanks{padding:22px 18px}}

/* 7.2.1: message-first typography and accessible delivery receipts. */
.stg63{font-family:"Trebuchet MS",Verdana,sans-serif;font-size:19px}
.stg63 button,.stg63 input,.stg63 label,.stg63 a{font-family:"Trebuchet MS",Verdana,sans-serif;font-size:19px}
.stg63 .stg63-message-body,.stg63 textarea{font-family:Arial,Helvetica,sans-serif;font-size:21px;line-height:1.65}
.stg63 .stg63-message-body a{font-family:inherit;font-size:inherit}
.stg63 .is-system-email .stg63-message-body{font-family:"Trebuchet MS",Verdana,sans-serif;font-size:19px}
.stg63 small,.stg63 time{font-family:"Trebuchet MS",Verdana,sans-serif;font-size:19px}
.stg63 .stg72-receipt{display:flex;align-items:center;gap:7px;margin-top:10px;color:#607584;font-family:"Trebuchet MS",Verdana,sans-serif;font-size:19px;line-height:1.4}
.stg63 .stg72-ticks{font-family:Arial,sans-serif;font-size:19px;font-weight:700;letter-spacing:-4px;padding-right:4px;flex-shrink:0}
.stg63 .stg72-receipt.is-opened .stg72-ticks{color:#008bd2}